Privacy Policy – Simba Plumbing LLC

Simba Plumbing LLC (“Simba Plumbing,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information, including compliance with applicable laws, Google advertising policies, and A2P 10DLC messaging requirements.

1. Information We Collect

We may collect the following information when you interact with our website or services:

Personal Information

  • Name

  • Phone number

  • Email address

  • Service address

  • Payment information (when applicable)

Automatically Collected Information

  • IP address

  • Browser type

  • Device information

  • Website usage data through cookies and tracking technologies

2. How We Use Your Information

We use your information to:

  • Provide and schedule plumbing services

  • Communicate regarding appointments, services, and invoices

  • Respond to inquiries and customer service requests

  • Improve our website and services

  • Send service-related and promotional communications (only with consent)

3. SMS/Text Messaging (A2P 10DLC Compliance)

By providing your phone number and opting in, you consent to receive text messages from Simba Plumbing, which may include:

  • Appointment confirmations and reminders

  • Service updates and job notifications

  • Customer support communications

  • Promotional messages (if explicitly consented)

Message Frequency

Message frequency may vary.

Message and Data Rates

Message and data rates may apply.

Opt-Out Instructions

You may opt out at any time by replying:

  • STOP to unsubscribe

  • HELP for assistance

Consent Statement

SMS consent is collected via website forms, service agreements, or verbal confirmation.

4. Sharing of Information

We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.

We may share your information only with trusted service providers necessary to operate our business (such as payment processors or service management platforms). These providers are required to safeguard your information.

Mobile Information Protection (Required for 10DLC):
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance website functionality

  • Analyze website traffic

  • Support marketing and advertising efforts (including Google Ads)

You may disable cookies through your browser settings.

6. Data Security

We implement reasonable safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure.

7. Your Privacy Rights

You may:

  • Request access to your personal information

  • Request corrections or deletion

  • Opt out of marketing communications

To exercise these rights, contact us below.

8. Third-Party Services

We may use third-party services such as:

  • Google Ads

  • Analytics tools

  • CRM/service platforms

These services operate under their own privacy policies.

9. Children’s Privacy

Our services are not intended for individuals under 18, and we do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

11. Contact Information

Simba Plumbing LLC
Phone: (602) 833-7621
Email: info@simbaplumbing.co

Website: www.simbaplumbing.co